The #ContentChat Bulletin: Have You Found Your Happy Place in the Content Community?


Do you have the peer support and network you need to grow and sustain your content marketing career? That’s one of the things my colleagues and I included in the content maturity assessment we launched as The Content Academy for Operations and Strategy (CAOS for short) at the Content Marketing World in San Diego.

In the midst of questions delving into how much leadership buy-in you have for your content strategy (and whether it’s documented), this question may have caught some of those taking the assessment off guard. And that’s OK!

In the six months we spent developing the assessment, we spent a significant amount of time talking through the elements that made content successful in our past in-house and agency jobs, and the pitfalls we saw with our clients.

While Carman, Pamela, and I have had very different roles over the past three decades, we all had one big thing in common—we connected with other content professionals through social media, conferences, and both local and online communities.

Building these friendships—and sometimes partnerships—with our peers helped us see possibilities we hadn’t considered for our content and our teams. We traded outcomes and frameworks and helped each other make the business case for taking a more strategic approach to content.

By harnessing the smarts and experiences of our peers, we were able to accelerate timelines for making big changes in content operations.

And, just as importantly, we had people who understood what it felt like when a new CMO came on board and forbade the use of the Oxford comma or decided content should report to the product team or implemented Jira as our new content planning tool.

For me, one of those early content communities was the #ContentChat Twitter chat. It feels like a lifetime ago that we would gather every Monday at lunchtime on the West Coast / Coffee break time on the East Coast, and share our best practices and favorite tools and resources from the clickety-clack of our desktop keyboards.

While there ain’t no going back to the old days of Twitter chats, today we have Slack and Discord communities, Threads, MeetUps, and so many other ways to find our content people and learn how to do our best work, together.

Each year, we publish a series of posts in December that act as our gift to the content marketing community. This year, I want to curate a list of our #ContentChat community’s favorite content communities. And I’m also planning on activating our ContentChat MeetUp as a regular recurring place where we can share challenges and resources and share in that sense of community.

But to do this, I need your help. Hit reply and let me know the names + URLs of your favorite content communities, and give me the scoop on what makes them special. I can’t wait to create a collaborative resource to help the content community find new ways to connect.

BTW if you want to benchmark your organization’s content maturity, take a look at our assessment overview, and set aside 10 minutes when you won’t be interrupted so you can give the questions some thought. After all, it’s an assessment, not a Cosmo Quiz. There are no right or wrong answers—just the honest ones. We’ll help you understand where you are now with your content and where to go next. If you provide your email address, we’ll even send you a tailored list of resources to help you get to the next stage.

I can’t wait to be part of your content (r)evolution.

Coming Up on #ContentChat

Content Chat is my weekly LinkedIn Live video chat focused on sharing expertise and ideas amongst the content marketing community. Join the conversation on Mondays at noon Pacific / 3 p.m. Eastern. RSVP for our upcoming conversations by clicking the chat date below to get a reminder and to access the chat.

  • TODAY, on #ContentChat, I’ll be joined by longtime community member Nancy Harhut to explore how to use human behavior and psychology to supercharge your content marketing. Nancy will share insights from her book Using Behavioral Science in Marketing and explore three hardwired human behaviors you should know for crafting more engaging email subject lines, content titles, and sales copy.
  • Next Monday (Nov. 11), on #ContentChat, our guest is social media consultant and ads expert Jason Schemmel, who will explain how to use Claude and Perplexity to improve your content marketing workflows. We will discuss the top use cases for generative AI and content creation right now, including how to craft effective prompts to support those use cases. I’ll be on a plane flying to Boston for MarketingProfs, so this conversation is pre-recorded. But you can still leave us questions on the event page, and we will happily answer them!

Get Involved with #ContentChat

  • Do you have questions you’d like us to answer during #ContentChat?
    Reply to this email or join us on Mondays to ask them live!
  • #ContentChat is now on Meetup!
    Join our community Meetup page to connect, learn, and share best practices in content strategy, management, and marketing with fellow #ContentChat members.
  • ​Want #ContentChat on your calendar?
    Use this link to follow our calendar so you never miss a chat.
  • We're booking guests for Q1 2025—send us your pitch!
    Are you a content marketing practitioner, author, or consultant interested in being a guest for an upcoming edition of #ContentChat? We’d love to hear your topic pitch via our Content Chat guest submission form

Join My MarketingProfs B2B Forum session!

If you’re in Boston for MarketingProfs’ B2B Forum next week, I’d love to see you at my session on Nov. 13 from 4:50-5:35 p.m. I’ll be talking about the essential building blocks to scale content creation. I’ll share the foundational elements you need in place to ensure a smooth integration of AI into your marketing operations, helping you achieve a consistent brand voice across every customer touchpoint. I'm also looking for gluten-free friendly folks to have dinner with throughout the conference. So, please say hi!

Content Marketing + Related Jobs

VP, Content, Writer.
Writer is a full-stack generative AI platform that accelerates your content creation. You've likely seen their team if you’ve attended recent marketing industry events! The organization is hiring a VP of Content to oversee its content strategy and operations. The individual will lead and expand the content team to produce high-quality content across platforms and showcase Writer’s vision for AI in the enterprise. This hybrid role is based in San Francisco, NYC, or London.

Sr. Content Marketing Manager, Whatfix.
Whatfix is a digital adoption platform that enables users with in-app guidance, on-demand support, and contextual mobile applications. The team is looking for a senior content marketing manager who will audit and refresh the Whatfix blog and manage the content team to help drive organic traffic and improve SEO. This in-person role is based in San Jose, CA.

Content Marketing Manager, Kharon.
Kharon is a leading global risk analytics platform used by eight of the ten largest U.S. banks and over 30 Fortune 100 companies. The organization is seeking a content marketing manager who will develop high-impact content that builds brand awareness, using data analytics to shape content plans and measure the impact of content initiatives. This in-person role is based in NYC, Denver, or Washington, D.C.

Sr. Content Marketing Manager, Nylas.
Nylas provides APIs that make it easier for developers to add email, calendar, and contact management features to their applications. Its team is hiring a senior content marketing manager who will write engaging content spanning blog posts, white papers, email campaigns, and more targeted at developers, engineering managers, and SMB SaaS executives. This role is remote, with an office in San Francisco.

Content Marketing Strategist, OpenText.
OpenText provides information management solutions that help some of the world’s largest companies tackle complex issues and navigate their digital transformation. The organization is seeking a content marketing strategist who will serve as one of the chief storytellers for its analytics and AI business unit. The individual will partner with brand, digital, and demand teams and external agencies to oversee content creation and drive brand awareness, generate leads, and support the customer journey. This in-person role is based in Waterloo, Ontario.

Content Marketing Specialist, Presto.
Presto, founded out of MIT in 2008, offers enterprise-grade AI and automation solutions for the restaurant industry. Its team seeks a content marketing specialist to create, curate, and manage engaging content that drives awareness and supports its marketing initiatives. The role also involves managing the brand’s presence on LinkedIn. This in-person role is based in San Carlos, CA.

Send Us Your Content Jobs!

If you have a content marketing contract position, full-time job, or freelancer opportunity, reply to this email and let us know. We are always happy to share jobs with the community at no cost.

ICYMI

CAOS Content Maturity Assessment.
How’s your 2025 content planning going? If you’re unsure what the next best move is for your strategy, my new assessment developed with Pamela Muldoon and Carmen Hill is designed to help you assess your content program maturity and provide resources that enable you to take the next steps in stride. P.S. You can also hire us to facilitate a content strategy session to get you over the finish line.

The Trust Insights RAPPEL AI Prompt Framework.
Need an ongoing guide for writing effective AI prompts? The Trust Insights team shared their RAPPEL framework in a handy infographic that builds on the RACE and PARE frameworks they previously developed.

AI & the Human Connection: Highlights from Content Marketing World.
Unsurprisingly, AI was a hot topic at CMworld, with basically every session discussing AI capabilities and tools to some extent. Our friend Mariah Tang recapped her event takeaways in this new post, sharing three themes to guide your AI strategy in the coming months.

Costco Has a Magazine and It’s Thriving.
Did you know Costco produces the nation’s third-largest magazine, with 15.4 million copies mailed monthly? This NYT article examines how the magazine became so popular and how it blends information with entertainment to keep engaging readers.

[#ContentChat Recap] Writing Great AI Prompts for Content Marketing.
My friend and sales enablement expert Pam Didner recently released new books (yes, plural!) about mastering AI and writing great prompts for content marketing and sales. Want the scoop on how to use AI to its fullest potential to move your business forward? Check out this #ContentChat recap.

Don't forget tomorrow is Election Day here in the U.S.—be sure to let your voice count!

Cheers,

Erika



Erika Heald, Founder & Chief Content Officer
Erika Heald Marketing Consulting
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LinkedIn: www.linkedin.com/in/erikaheald
Instagram: https://www.instagram.com/misserikasf/
Threads: @MisserikaSF
YouTube: @ErikaHeald

The #ContentChat Bulletin

Erika Heald is the host of the weekly #ContentChat LinkedIn Live video podcast for content marketers, held Mondays at noon Pacific. As a B2B marketing consultant, she helps organizations define and execute content marketing strategies that drive business and professional growth. As a creator, and gluten-free blogger helping people discover gut-friendly farm-to-table food. She frequently speaks at B2B marketing industry events on employee brand advocacy, content strategy, customer experience, AI readiness, and social media topics. You can find her on her blogs erikaheald.com and erikasglutenfreekitchen.com.

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